Shipping policy

Thank you for supporting Shop WSA! We partner with print-on-demand providers to bring you custom-made items that support awareness and advocacy.

Shipping Times
Shipping times are estimates and do not include the time it takes to produce your item. All  products are made to order and require a few days for production before they ship. Estimated delivery timeframes will be provided at checkout, but actual delivery may vary depending on your location and the item’s shipping origin. Most orders are delivered in 4 –12 business days, depending on the product and destination. Some items may ship separately.

Import Duties & Customs Fees
For orders shipped to the U.S., some items may be fulfilled from overseas. In these cases, you may be required to pay import duties or customs fees before receiving your package. These fees are not included in the item price or shipping cost and are the responsibility of the customer.

If you have any questions about your order or need assistance, please don’t hesitate to reach out to us. We're here to help! shopwsa@williams-syndrome.org.